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Returns/Refunds/Credit

Payment & Refunds

  1. A valid credit card is required for paying accounts.
  2. You will not be charged unless you approve of the payment.
  3. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) taxes.

Returns Policy 

All regularly stocked items, may be returned to us if the item is unused and in all the original manufacturer’s packaging. In order for returns to be accepted, your items must be returned within 30 days from receipt of your order. Please contact a Customer Solutions Specialist before returning an item so a return authorization can be created. We will send you an e-mail with instructions on how to complete the return. Upon receipt and inspection of returned product(s), your credit card will be credited for the amount paid for the item(s) minus the 20% restocking fee.

To return Special Order items and items shipped direct from the manufacturer, please contact a Customer Solutions Specialist to request a return with the manufacturer. Items must be unused and in the original packaging that was received. Since manufacturer return policies and restocking fees vary, please contact us as soon as possible so a return request can be submitted. Although we attempt to receive a return authorization for all items, please note that some items on our website are made-to-order and are not able to be returned.

The return shipping fee for a standard return is the responsibility of the customer submitting the request. For international returns, you will be responsible for the brokerage fees, duties, and taxes that may be applied. These fees may be applied after the return has been completed.

Why do we charge restocking fees? Because we want to continue to keep prices as low as possible for you! When an item is returned, there are additional costs associated with processing the return. Companies that do not charge restocking fees pass the costs of their Returns Department onto their customers through higher priced items. Instead of raising our prices and charging every customer for frivolous returns costs, we only charge a restocking fee for items that are a standard return.

리턴(반환) 정책

주기적으로 stock을 되는 아이템은 사용되지 않고최초 제조업체 포장 경우에 한해서 리턴 할 수 있습니다. 모든 리턴은 주문 접수일로부터 30일 이내에 리턴해야 합니다. 리턴 승인이 생성될 수 있도록 리턴 전에 고객 솔루션 전문가에게 문의하시기 바랍니다. 우리가리턴방법에 대해 이메일로 안내 할 겁니다. 리턴 제품 접수 및 검사 완료 이후, 결제하신 신용카드에 20% restocking 요금을 공제한 금액을 돌려 드립니다.

리턴 배송료는 고객부담 입니다. 국제 리턴 배송관련하여 적용되는 수수료, 관세 및 세금에 대한 책임은 고객에 있습니다. 리턴 제품 접수 후, 해당 비용이 적용됩니다.

왜 우리가 restocking 요금을 부과하는지? 왜냐면 우리는 당신을 위해 최대한 낮은 가격을 유지하고 싶기 때문 입니다. 물품이 리턴 될 경우, 리턴 처리와 관련된 추가 비용이 발생 합니다. 요금을 부과하지 않는 업체는 반환부서에서 발생하는 비용을 모두 높은 가격에 반영하여 고객이 부담하게 만듭니다. 우리는 이 비용을 모든 고객에게 적용하는 대신, 리턴하는 아이템에 대해서만 restocking 비용을 부과 합니다.